Returns Policy

We are SO confident that you will love your new lashes that we offer a 14 Day Money Back Returns Policy on all orders as long as you meet the conditions we set out below. So if you don't love them, you can send them back! This makes investing in your new lashes risk-free 😇

 

Here's the small print...

RETURNS & EXCHANGES
We will be happy to accept your return/exchange within 14 days of you receiving the full order. Customers are responsible for the return postage cost. We offer a 14 day money back guarantee. This means that we will refund, replace or exchange your order within 14 days. This applies to used products as well.

Conditions of the 14 day guarantee:

-  Order must be returned to us within 14 days of purchase.

-  Eyelashes must be looked after according to our "How to Apply" guide.

Any returns that do not comply with our refund policy will be returned to you.

-- RETURN INSTRUCTIONS --

To make a return, please email our team at info@lolaslashes.co.uk with your order number and reason for return.

We normally review returns requests on the same day. We will approve/reject all returns requests within 24 hours.
Once your request has been dealt with, you will receive instructions to your specified email immediately.

 

Please note all used returned lashes are destroyed for hygiene reasons and we do not resell returned lashes.